My research on holistic design  applies human factors engineering and sociotechnical systems thinking to address real-world problems affecting people, work, and communities. I have focused explicitly on understudied populations—including community health workers, office workers, triage nurses, and students with disabilities—examining how systems, policies, technologies, and organizational structures shape experiences. Through close partnerships with community organizations, interdisciplinary collaborators, and students, this work emphasizes designing with communities rather than for them, translating empathy into concrete design, process, and policy interventions.